World's Softest Custom-Fit Car Covers Since 1989.

Customer Services

Ordering Information

Internet Website Orders

You can place your order through this website 24 hours a day, 7 days a week. It is fast, safe, simple, and convenient. You can enter a keyword or a catalog part number in the search box or browse the online catalog categories on the top of the page. Simply select your item, click on "add to cart" for each product, fill out the order form or answer the required questions, submit your request, and save or print your receipt. We'll do the rest! Most in-stock orders ship within 24 hours (shipped same day if ordered by 3pm PST). Shipping times may vary, please call or e-mail to check the status or shipping times for a specific item. Expedited freight options are also available. If you have any questions or comments, feel free to e-mail us or call 1-800-423-5525 or 1-818-998-2100.

Toll-Free Order Line

For your ordering convenience, call us toll-free at 1-800-423-5525. Phone hours are Monday through Friday from 7 a.m. to 6 p.m. Pacific Standard Time (California) and Saturdays from 8 a.m. to 4 p.m. Pacific Standard Time. Phones are closed on Sundays (please order on this website). For International orders, please call 1-818-998-2100.

Customer Service/Warranty/Returns Department is open Monday through Friday 8 a.m. to 5 p.m. Pacific Standard Time.

Fax Orders

If you prefer, you can also order 24 hours a day via FAX. Please download, print, and fill out our express order form (see below) and FAX to 1-818-998-2442.

Mail Orders

You can also place your order via regular mail. Return our printable order form (see below) in an envelope. Please make sure any enclosed checks or money orders are secure.

Download Express Order Form

Retail Store

Our unique showroom is located at 1650 Voyager Avenue, Suite B, Simi Valley, CA 93063.  Open 10am - 5pm Tuesday through Friday and 9am - 4pm on Saturday and closed on Sunday & Monday.

¿Hablas Español?

Línea en Español: 1-818-998-2100 x153 Teléfono Gratuito:1-800-423-5525 x153 El numero 800 es valido en EEUU solamente. Se Habla Espanol Lunes a Viernes de 8:00 a.m. hasta 5:00 p.m. (tiempo pacifico).

Payment

We accept most major credit cards (Visa, MasterCard, American Express, Discover), as well as money orders and personal or business checks. No C.O.D.s please. Please call, mail, or FAX your order if you wish to pay by check or money order.

Shipping

Standard Shipping and Handling

Destination Charge Arrival
48 States - Ground See Delivery Charges Below 1-5 Business Days
48 States - 2-Day Air Add $24.99 for every 15 lbs. of shipping weight 2 Business Days
48 States - Next-Day Air Add $39.99 for every 15 lbs. of shipping weight 1 Business Day
Alaska & Hawaii Add $24.99 for every 15 lbs. of shipping weight 5-14 Business Days
U.S. Territories Add $24.99 for every 15 lbs. of shipping weight 5-14 Business Days
Canada Add $34.99 for every 15 lbs. of shipping weight 14-21 Business Days
International See International Delivery 14-21 Business Days

Contiguous USA Ground Shipping

Merchandise Total Delivery Charges
$0.00 - $49.99 $8.99
$50.00 - and Over ** $11.99
** (contiguous 48 United States, oversized and truck freight fees still apply)

 

Most orders are shipped via FedEx, Ontrac or UPS Ground and must be shipped to a street address. At this time we cannot deliver to P.O. Boxes. Our standard shipping prices apply to all items that show "Standard Shipping.” on the website. Some products have a special shipping price listed for oversized, heavy or truck freight items. You may also view a map that breaks down Ground Shipping for the continental U.S. Shipping times may vary. Most items ship from our distribution center in California, but occasionally an item will ship directly from one of our suppliers to expedite delivery. All confirmed regular stock orders received by 3 p.m. Pacific Time are shipped the same day. Most in-stock orders ship within 24 hours. Shipping times may vary on custom or made to order items. Please call or e-mail to check the status or shipping times for a specific item. Expedited freight options are also available. Please note: all orders totaling $400 or more require the same billing and shipping address. Customers are required to select the "Same as Billing" address when completing the ordering process.

Alaska and Hawaii: $24.99 for each 15 pounds of shipping weight will be added to regular shipping and handling charges. Orders will usually arrive in 5-14 business days.

U.S. Territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands): $24.99 for each 15 pounds of shipping weight will be added to regular shipping and handling charges. Orders will usually arrive in 5-14 business days using U.S. Postal Service Delivery.

Canada: $34.99 for each 15 pounds of shipping weight will be added to regular shipping and handling charges. Shipping costs to Canada are subject to change, due to the weight and/or size of your order. Orders will usually arrive in 5-14 business days. Additional shipping costs will be confirmed by email or phone prior to processing your order.

Duties and Taxes: There may be duties and taxes imposed on your order that are not reflected in our prices. Check with your local Customs office for those charges. In addition, some territories may charge an additional handling fee for delivery within Canada.

If you would like an alternative or expedited shipping method, please choose that method when checking out or call us at 1-800-423-5525, or 1-818-998-2100, to place your order. Questions? Please e-mail us.

Express Delivery

For an additional $24.99* (for every 15 pounds of shipping weight), you can receive your in-stock order in two business days. Next-Day delivery is also available for an additional $39.99* (for every 15 pounds of shipping weight). Please place your order by 3 p.m. Pacific Time. If you would like to check the status of a particular item, please call 1-800-423-5525 or 1-818-998-2100.

*This offer is available in the continental United States only. Weight and cost automatically calculated. This service is not available for some oversized items or special order items. For Saturday Delivery, please call 800-423-5525 to place your order.

International Delivery

For all foreign countries, please use the following shipping and handling rates when calculating your order. Please allow 14-21 business days for delivery of your order. If you have any questions, please call us at 1-818-998-2100, or submit your order by mail or FAX. Some oversized items and shipments may require additional fees due to the shipping carrier's specifications; we will contact you before processing and shipping the order.

Merchandise Total Please Add
$0.00 - $100.00 $79.99
$100.01 - $200.00 $99.99
$200.01 - $300.00 $119.99
$300.01 - $400.00 $139.99
$400.01 - and Over $159.99

All international orders are shipped via Insured U.S. Postal Service Priority Mail. If you would like an alternative or expedited shipping method, please call us at 1-800-423-5525, or 1-818-998-2100, to place your order. Questions? Please e-mail us.

Duties and Taxes: There may be duties and taxes imposed on your order that are not reflected in our prices. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country.

Orders over $300.00 going outside of North America may be required to send verification of identity including a copy of a government issued identification card and copies of both sides of the credit card being used for the order, prior to any processing. This is for the buyer's protection from credit card fraud. For questions or more information, please call Customer Service, at 1-800-423-5525 or 1-818-998-2100.

Free Catalog

Please click here for latest edition of the California Car Cover Co. catalog, or call us toll-free at 1-800-423-5525.

Contact

USA call toll-free 1-800-423-5525

International call 1-818-998-2100

Monday - Friday 7 a.m. to 6 p.m. Pacific Standard Time (California)

Saturday 8 a.m. - 4 p.m. Pacific Standard Time

Phones closed on Sunday

Or click here to fill out our contact form

1650 Voyager Ave Suite B

Simi Valley, CA 93063

Retail Store Location

Are you in Southern California? Our unique on-site showroom is open to the public Tuesday through Friday from 10 a.m. to 5 p.m. PST, Saturday from 9 a.m. to 4 p.m. PST and closed on Sunday & Monday. Please contact our store for extended Holiday hours. You'll find thousands of items in stock, ranging from garage items and cleaning products to apparel and tools. For those who live in our neck of the woods, you can arrange to have your order placed on will call for pickup at our showroom, which is located at 1650 Voyager Ave Suite B in Simi Valley, CA, just minutes off the 118 freeway. For directions or information please call 1-818-998-2100, or view an online map.

Exchange/Return Policy

At California Car Cover Company, we want you to be completely satisfied with your order and ordering experience. If you find it necessary to exchange or return an item, please follow the steps outlined below:

Car Covers & Other Custom-Fit Products:

If you have any questions or concerns about a custom car cover or other custom-fit product you have received, please email support@calcarcover.com or call customer service at 1-800-423-5525 x3  Monday - Friday 8 a.m. to 4 p.m. PST.

If you find it necessary to cancel a custom car cover or other custom-fit product order, please call 1-800-423-5525. If your order is not cancelled within 24 hours of placing it, you are subject to a 25% restocking fee.

Other Catalog/Website Items:

  1. Please fill out and include the exchange/return form located below or on the back of your packing slip in the return package. Please keep a copy of both sides of your packing slip for your records.
  2. Return any new or unused product, including undamaged packaging, plus any hardware and printed materials, in the original package within 90 days. A 15% restocking fee will be deducted from any item returned after 90 days and/or not in its original packaging. If the item is defective or was shipped in error, then California Car Cover Co. will send a shipping label or refund customer shipping costs.
  3. Be sure to send the package prepaid. All collect shipments will be refused. Shipping and handling charges are not refundable. We strongly recommend sending merchandise via UPS Ground Service, Fed-Ex Ground Service or U.S. Postal Service Insured.
  4. Send to: California Car Cover Co.
    Returns Department
    1650 Voyager Ave Suite B
    Simi Valley, CA 93063
  5. Some custom items may require a 15% - 25% restocking fee. You will be notified upon receipt of your return or for further questions please email support@calcarcover.com or call 1-800-423-5525 x3.
  6. Select custom fit products are not eligible for return. Please ask an associate for details. Any custom painted, embroidered or personalized items may not be returned for a refund. They are only eligible for exchange due to a manufacturer's defect.

Download Exchange/Return Form

Or you may start your online return, exchange or warranty now.

Please click here and then let us know (in the drop-down menu) if you have a question about a return, exchange or warranty on an item. You may find each product's warranty on it's product page on this website.

Please provide us with your name, email address, physical address, phone number and order number (if you have it). You may also view your order history online - click here. We will then email you back with a Return Authorization number (RA#) and instructions. Please reference this RA# on your paperwork and also on the outside of the package you are mailing back. If you are inquiring about a warranty on a car cover or other custom item, we will email you back and let you kow if your item is still under the warranty period.

 

California Car Cover Co. Custom-Fit Car Covers Warranty Program (see other product warranties on their specific product page on this website).

Each California Car Cover is backed up a multi-year warranty to ensure that your car cover is free from defects and provides the best in protection and performance. The warranty program offers repairs and replacements to the California Car Cover for 2-6 years from the original purchase date. Warranty periods vary by material, so let us know if you have any question about warranty coverage or review details about each material in our catalog or online. 

Warranty F.A.Q.s:

What Does the Warranty Cover?

If your California Car Cover tears or rips do not throw it away without contacting us first! The California Car Cover warranty covers wear and tear to the car cover under normal usage. We are here to assist you if the elastic loses its tightness, seams split, stitching comes undone, or if there is UV damage to the material. If your dog uses your California Car Cover as a chew toy or you snag the car cover on a sharp edge, we likely cannot cover that under warranty, but we will do our best to assist you with a repair.

How Do I Know If My California Car Cover is Still Under Warranty?

If you cannot locate your receipt, don't worry! We keep car cover information on file for the length of your warranty. Please give us a call and one of our Customer Service Associates can review your order history. Before calling, please have your car cover barcode/serial tag information ready. The serial tag is located along the front elastic hem of the car cover on the driver’s side. Having this information available during the phone call will reduce call time and expedite the return and inspection process. You can even email us a photo of the tag to check for warranty status. 

How Do I File A Warranty Claim?

Send our Customer Service team an email at support@calcarcover.com or call 800-423-5525 x3. One of our associates will request some order information from you and will also need some details about what is happening to your car cover. Photos are always useful. The associate will also need information from the barcode sticker that is attached to the front hem of the California Car Cover. 

Once the Customer Service Associate has located your order details, they will ask for the cover to be sent back to our processing center for inspection and repair. Simply send the cover back to us via UPS or USPS and make sure the provided Return Authorization (RA) # is labeled on the box. Once inspected at the processing center, our Customer Service Associate will contact you whether the car cover is eligible for repair, replacement or neither.

Does My Replacement Cover Have a New Warranty?

If we receive your old California Car Cover and determine that it is better to replace the old car cover under warranty than repair it, we will send a new California Car Cover to you in exchange. This is a new car cover, but it does not receive a new warranty.

For example, a Superweave car cover it comes with a 4-year warranty from California Car Cover. If that car cover fails after 3 years and we provide you with a replacement cover that new cover has 1 year of warranty coverage left on it.

Are Warranty Claims Ever Denied?

Unfortunately, we occasionally have to deny a warranty claim. If the car cover shows evidence of negligence or misuse, animal damage or the warranty coverage time period has lapsed, are some of the reasons that claims are denied. If you are notified about a car cover being ineligible for a warranty repair or replacement, you can discuss the next steps with one of our Customer Service Associates.

To the original purchaser, California Car Cover Co., Inc. warrants its custom fit car covers from defects in materials and workmanship, and against the fabric becoming unserviceable within the published warranty time during normal use. This limited warranty does not cover wear, soiling, fading, shrinkage, or stains from normal usage and care. Nor does it cover damage from abnormal usage or wear, such as animal damage or negligence. The product must be properly secured, maintained, and utilized for the purpose for which it was intended. California Car Cover Co., Inc. maintains the exclusive right to repair or replace the product within the published warranty period.

Return Authorization Number - Before returning any product for warranty claims please contact California Car Cover Co. Customer Service via email at support@calcarcover.com or 800-423-5525 ext. 3 to obtain a Return Authorization Number. Any product returned without an RA Number will be refused and shipped back to the original sender at sender’s expense. We send and receive 100’s of packages daily and an RA# helps us track and locate packages at our processing center.

Subject to Inspection - All warranty and defect returns must be inspected at California Car Cover Co., Inc. before a product is repaired or replaced. Customer will send or bring car cover to California Car Cover at their expense. Please save shipping tracking # for your records. A review of the car cover material will be made and decision determined as soon as possible after receipt. Warranty processing turnaround times can fluctuate during the year. Please allow 3-6 weeks for warranty repair orders and replacements to be conducted. A Customer Service agent can provide you with at ETA on your request at any time.  

  • If a defect is determined and the product is within the published warranty period, the unit will be repaired or replaced, at the sole discretion of California Car Cover Co., Inc., and shipped back to the original purchaser freight prepaid.
  • If no defect is found, California Car Cover Co., Inc. will return or destroy the product at the original purchaser’s request. The original purchaser is responsible for any inbound/outbound shipping expenses and all unclaimed returns will be disposed of 15 days after written customer notification.

Not Covered - Issues that are not covered by the warranty include, but not limited to, any extraordinary acts of nature such as severe storms, high winds, hail, hurricanes, tornados, floods, freezing rain, ice, etc, or damage caused by animals or pets. In addition, any product abuse as determined by California Car Cover Co. is not covered under our limited warranty. When possible and as a courtesy, California Car Cover Co. will attempt to repair damaged covers at a reduced cost, upon customer approval and request. Fading, which occurs in all dyed fabrics, does not affect the performance of the cover and is not covered under California Car Cover Co., Inc. warranty.

Credit Memos – Effective February 1st, 2007 California Car Cover Co., Inc. will no longer issue credit memos or refunds for warranty claims. If a product is found to have failed under warranty it will be repaired or replaced with an identical part number and shipped to the original purchaser or end user. The repaired/replaced product will retain the remainder of the original warranty.

 

Order Status Updates

Upon ordering an item via the web site, an email will be sent displaying the order number, order date, billing address, shipping address, product description, quantity, cost (including subtotal, tax, and shipping) and shipping method. To track your order, please log in to our order status page. You may gain access to your complete California Car Cover order history, including the date your order was processed and the date it shipped (or is expected to ship) by entering your email address or 10-digit phone number and your last name (or password if you ordered online). If you have any questions regarding your order that are not answered on the site, please e-mail us, or drop us a line toll-free at 1-800-423-5525.

Prices

We make every effort to maintain our current prices. However, in the event of a typographical error or circumstances beyond our control, all prices are subject to change without notice. California residents, please remember to include sales tax.