At California Car Cover Company, we want you to be completely satisfied with your order and ordering experience. If you find it necessary to exchange or return an item, please follow the steps outlined below:
Car Covers & Other Custom-Fit Products:
If you have any questions or concerns about a custom car cover or other custom-fit product you have received, please email firstname.lastname@example.org or call customer service at 1-800-423-5525 x3 Monday - Friday 8 a.m. to 4 p.m. PST.
If you find it necessary to cancel a custom car cover or other custom-fit product order, please call 1-800-423-5525. If your order is not cancelled within 24 hours of placing it, you are subject to a 25% restocking fee.
Other Catalog/Website Items:
- Please fill out and include the exchange/return form located below or on the back of your packing slip in the return package. Please keep a copy of both sides of your packing slip for your records.
- Return any new or unused product, including undamaged packaging, plus any hardware and printed materials, in the original package within 90 days. A 15% restocking fee will be deducted from any item returned after 90 days and/or not in its original packaging. If the item is defective or was shipped in error, then California Car Cover Co. will send a shipping label or refund customer shipping costs.
- Be sure to send the package prepaid. All collect shipments will be refused. Shipping and handling charges are not refundable. We strongly recommend sending merchandise via UPS Ground Service, Fed-Ex Ground Service or U.S. Postal Service Insured.
- Send to: California Car Cover Co.
1650 Voyager Ave Suite B
Simi Valley, CA 93063
- Some custom items may require a 15% - 25% restocking fee. You will be notified upon receipt of your return or for further questions please email email@example.com or call 1-800-423-5525 x3.
- Select custom fit products are not eligible for return. Please ask an associate for details. Any custom painted, embroidered or personalized items may not be returned for a refund. They are only eligible for exchange due to a manufacturer's defect.
Download Exchange/Return Form
Or you may start your online return, exchange or warranty now.
Please click here and then let us know (in the drop-down menu) if you have a question about a return, exchange or warranty on an item. You may find each product's warranty on it's product page on this website.
Please provide us with your name, email address, physical address, phone number and order number (if you have it). You may also view your order history online - click here. We will then email you back with a Return Authorization number (RA#) and instructions. Please reference this RA# on your paperwork and also on the outside of the package you are mailing back. If you are inquiring about a warranty on a car cover or other custom item, we will email you back and let you kow if your item is still under the warranty period.
California Car Cover Co. Custom-Fit Car Covers Warranty Program (see other product warranties on their specific product page on this website).
Each California Car Cover is backed up a multi-year warranty to ensure that your car cover is free from defects and provides the best in protection and performance. The warranty program offers repairs and replacements to the California Car Cover for 2-6 years from the original purchase date. Warranty periods vary by material, so let us know if you have any question about warranty coverage or review details about each material in our catalog or online.
What Does the Warranty Cover?
If your California Car Cover tears or rips do not throw it away without contacting us first! The California Car Cover warranty covers wear and tear to the car cover under normal usage. We are here to assist you if the elastic loses its tightness, seams split, stitching comes undone, or if there is UV damage to the material. If your dog uses your California Car Cover as a chew toy or you snag the car cover on a sharp edge, we likely cannot cover that under warranty, but we will do our best to assist you with a repair.
How Do I Know If My California Car Cover is Still Under Warranty?
If you cannot locate your receipt, don't worry! We keep car cover information on file for the length of your warranty. Please give us a call and one of our Customer Service Associates can review your order history. Before calling, please have your car cover barcode/serial tag information ready. The serial tag is located along the front elastic hem of the car cover on the driver’s side. Having this information available during the phone call will reduce call time and expedite the return and inspection process. You can even email us a photo of the tag to check for warranty status.
How Do I File A Warranty Claim?
Send our Customer Service team an email at firstname.lastname@example.org or call 800-423-5525 x3. One of our associates will request some order information from you and will also need some details about what is happening to your car cover. Photos are always useful. The associate will also need information from the barcode sticker that is attached to the front hem of the California Car Cover.
Once the Customer Service Associate has located your order details, they will ask for the cover to be sent back to our processing center for inspection and repair. Simply send the cover back to us via UPS or USPS and make sure the provided Return Authorization (RA) # is labeled on the box. Once inspected at the processing center, our Customer Service Associate will contact you whether the car cover is eligible for repair, replacement or neither.
Does My Replacement Cover Have a New Warranty?
If we receive your old California Car Cover and determine that it is better to replace the old car cover under warranty than repair it, we will send a new California Car Cover to you in exchange. This is a new car cover, but it does not receive a new warranty.
For example, a Superweave car cover it comes with a 4-year warranty from California Car Cover. If that car cover fails after 3 years and we provide you with a replacement cover that new cover has 1 year of warranty coverage left on it.
Are Warranty Claims Ever Denied?
Unfortunately, we occasionally have to deny a warranty claim. If the car cover shows evidence of negligence or misuse, animal damage or the warranty coverage time period has lapsed, are some of the reasons that claims are denied. If you are notified about a car cover being ineligible for a warranty repair or replacement, you can discuss the next steps with one of our Customer Service Associates.
To the original purchaser, California Car Cover Co., Inc. warrants its custom fit car covers from defects in materials and workmanship, and against the fabric becoming unserviceable within the published warranty time during normal use. This limited warranty does not cover wear, soiling, fading, shrinkage, or stains from normal usage and care. Nor does it cover damage from abnormal usage or wear, such as animal damage or negligence. The product must be properly secured, maintained, and utilized for the purpose for which it was intended. California Car Cover Co., Inc. maintains the exclusive right to repair or replace the product within the published warranty period.
Return Authorization Number - Before returning any product for warranty claims please contact California Car Cover Co. Customer Service via email at email@example.com or 800-423-5525 ext. 3 to obtain a Return Authorization Number. Any product returned without an RA Number will be refused and shipped back to the original sender at sender’s expense. We send and receive 100’s of packages daily and an RA# helps us track and locate packages at our processing center.
Subject to Inspection - All warranty and defect returns must be inspected at California Car Cover Co., Inc. before a product is repaired or replaced. Customer will send or bring car cover to California Car Cover at their expense. Please save shipping tracking # for your records. A review of the car cover material will be made and decision determined as soon as possible after receipt. Warranty processing turnaround times can fluctuate during the year. Please allow 3-6 weeks for warranty repair orders and replacements to be conducted. A Customer Service agent can provide you with at ETA on your request at any time.
- If a defect is determined and the product is within the published warranty period, the unit will be repaired or replaced, at the sole discretion of California Car Cover Co., Inc., and shipped back to the original purchaser freight prepaid.
- If no defect is found, California Car Cover Co., Inc. will return or destroy the product at the original purchaser’s request. The original purchaser is responsible for any inbound/outbound shipping expenses and all unclaimed returns will be disposed of 15 days after written customer notification.
Not Covered - Issues that are not covered by the warranty include, but not limited to, any extraordinary acts of nature such as severe storms, high winds, hail, hurricanes, tornados, floods, freezing rain, ice, etc, or damage caused by animals or pets. In addition, any product abuse as determined by California Car Cover Co. is not covered under our limited warranty. When possible and as a courtesy, California Car Cover Co. will attempt to repair damaged covers at a reduced cost, upon customer approval and request. Fading, which occurs in all dyed fabrics, does not affect the performance of the cover and is not covered under California Car Cover Co., Inc. warranty.
Credit Memos – Effective February 1st, 2007 California Car Cover Co., Inc. will no longer issue credit memos or refunds for warranty claims. If a product is found to have failed under warranty it will be repaired or replaced with an identical part number and shipped to the original purchaser or end user. The repaired/replaced product will retain the remainder of the original warranty.