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   Home > Ordering Info


Ordering Information Payment Options Shipping & Handling Request a Free Catalog Contact California Car Cover Co.
Retail Store Location Exchange/Return Policy Order Status Prices

Ordering Information

Internet Orders
You can place your order through this website 24 hours a day, 7 days a week. It is fast, safe, simple, and convenient. You can enter a keyword or a catalog part number in the search box or browse the online catalog on the left side of the page. Simply select your item, click on "add to cart" for each product, fill out the order form or answer the required questions, submit your request, and print your receipt. We'll do the rest! Most in-stock orders ship within 24-48 hours. Shipping times may vary, please call or e-mail to check the status or shipping times for a specific item. Expedited freight options are also available. If you have any questions or comments, feel free to e-mail us at info@calcarcover.com.

Toll-Free Order Line
For your ordering convenience, call us toll-free at 1-800-423-5525. Phone hours are Monday through Thursday from 6 a.m. to 7 p.m. Pacific Standard Time, Friday 6 a.m. to 6 p.m. Pacific Standard Time, Saturdays from 8 a.m. to 4 p.m. Pacific Standard Time. Phones are closed on Sundays (please order on this website). For International orders, please call 1-818-998-2100. Customer Service/Warranty Department is open Monday through Friday 8 a.m. to 5 p.m. Pacific Standard Time.

Fax Orders
If you prefer, you can also order 24 hours a day via FAX. Please download, print, and fill out our express order form and FAX to 1-818-998-2442.

Express Order Form

Mail Orders
You can also place your order via regular mail. Return our printable order form in a standard #10 envelope. Please make sure any enclosed checks or money orders are secure.

¿Hablas Español?
Línea en Español: 1-818-998-2100 x153
Teléfono Gratuito:1-800-423-5525 x153
El numero 800 es valido en EEUU solamente. Se Habla Espanol Lunes a Viernes de 8:30 a.m. hasta 5:00 p.m (tiempo pacifico).

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Payment Options

We accept most major credit cards (Visa, MasterCard, American Express, Discover), as well as money orders and personal checks. No C.O.D.s please. Please call, mail, or FAX your order if you wish to pay by check or money order.

Shipping

Standard Shipping and Handling
Most orders are shipped via UPS Ground and must be shipped to a street address. At this time we cannot deliver to P.O. boxes. Our standard shipping prices apply to all items that show "Standard Shipping" on our website (see chart below). Some products have a special shipping price listed for oversized, heavy or truck freight items. You may also view a map that breaks down Ground Shipping for the continental U.S. All confirmed regular stock orders received by 3 p.m. Pacific Time are shipped the same day. Most in-stock orders ship within 24 hours. Shipping times may vary, please call or e-mail to check the status or shipping times for a specific item. Expedited freight options are also available. Please note: all orders totaling $400 or more require the same billing and shipping address. Customers are required to select the "Same as Billing" address when completing the ordering process.
 
For shipping to Alaska and Hawaii, $5.99 for each 20 pounds of shipping weight will be added to regular shipping and handling charges. Orders will usually arrive in 5-14 business days.
 
For shipping to the U.S. Territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands), $10.99 for each 20 pounds of shipping weight will be added to regular shipping and handling charges. Orders will usually arrive in 5-14 business days using U.S. Postal Service Delivery.
 
For shipping to Canada, $29.99 for each 20 pounds of shipping weight will be added to regular shipping and handling charges. Shipping costs to Canada are subject to change, due to the weight and/or size of your order. Orders will usually arrive in 5-14 business days. Additional shipping costs will be confirmed by email or phone prior to processing your order.
 
Duties and Taxes: There may be duties and taxes imposed on your order that are not reflected in our prices. Check with your local Customs office for those charges. In addition, some territories may charge an additional handling fee for delivery within Canada.

If you would like an alternative or expedited shipping method, please choose that method when checking out or call us at 1-800-423-5525, or 1-818-998-2100, to place your order. Questions? Please e-mail us at info@calcarcover.com.


Destination Charge Arrival   
48 States - Ground See Delivery Charges Below 1-5 Business Days   
48 States - 2-Day Air Add $19.99
for every 15 lbs.
of shipping weight
2 Business Days   
48 States - Next-Day Air Add $34.99
for every 15 lbs.
of shipping weight
1 Business Day   
Alaska & Hawaii Add $5.99
for every 20 lbs.
of shipping weight
5-7 Business Days   
U.S. Territories Add $10.99
for every 20 lbs.
of shipping weight
10-15 Business Days   
Canada Add $29.99
for every 20 lbs.
of shipping weight
14-21 Business Days   
International See International Delivery 14-21 Business Days   


Standard Delivery Charges
Merchandise TotalDelivery Charges
$0.00 - $100.00 $6.99
$100.01 - $199.00 $9.99
$199.01 and Over Free

Express Delivery
For an additional $19.99* (for every 15 pounds of shipping weight), you can receive your in-stock order in two business days. Next-Day delivery is also available for an additional $34.99* (for every 15 pounds of shipping weight). Please place your order by 3 p.m. Pacific Time. If you would like to check the status of a particular item, please call 1-800-423-5525 or 1-818-998-2100.
 
*This offer is available in the continental United States only. Weight and cost automatically calculated. This service is not available for some oversized items or special order items.

International Delivery
For all foreign countries, please use the following shipping and handling rates when calculating your order. Please allow 14-21 business days for delivery of your order. If you have any questions, please call us at 1-818-998-2100, or submit your order by mail or FAX. Some oversized items and shipments may require additional fees due to the shipping carrier's specifications; we will contact you before processing and shipping the order.

International Delivery Charges
Merchandise Total Please Add
$0.00-$100.00 $69.99
$100.01-$200.00 $89.99
$200.01-$300.00 $109.99
$300.01-$400.00 $129.99
Over $400 $149.99

All international orders are shipped via Insured U.S. Postal Service Priority Mail. If you would like an alternative or expedited shipping method, please call us at 1-800-423-5525, or 1-818-998-2100, to place your order. Questions? Please e-mail us at info@calcarcover.com.

Duties and Taxes: There may be duties and taxes imposed on your order that are not reflected in our prices. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country.

Orders over $300.00 going outside of North America may be required to send verification of identity including a copy of a government issued identification card and copies of both sides of the credit card being used for the order, prior to any processing. This is for the buyer's protection from credit card fraud. For questions or more information, please call Customer Service, at 1-800-423-5525 or 1-818-998-2100.

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Free Catalog

Please click here for latest edition of the California Car Cover Co. catalog, or call us toll-free at 1-800-423-5525.


Contact California Car Cover Co.

Call toll-free 1-800-423-5525
International call 1-818-998-2100
E-mail us at info@calcarcover.com
Or click here to fill out our contact form

Retail Store Location

Are you in Southern California? Our unique on-site showroom is open to the public Monday through Friday from 10 a.m. to 5 p.m. PST, Saturday from 9 a.m. to 4 p.m. PST and Sundays we are closed. Please contact our store for extended Holiday hours. You'll find thousands of items in stock, ranging from garage items and cleaning products to apparel and tools. For those who live in our neck of the woods, you can arrange to have your order placed on will call for pickup at our showroom, which is located at 9525 DeSoto Avenue (at Plummer Street on the Northwest corner) in Chatsworth, CA, just minutes off the 118 and 101 freeways. For directions or information please call 1-818-998-2100, or view an online map.

Click on the images above to view larger images of our store!
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Exchange/Return Policy

At California Car Cover Company, we want you to be completely satisfied with your order and ordering experience. If you find it necessary to exchange or return an item, please follow the steps outlined below:

Car Covers:

If you have any questions or concerns about a car cover you have received, please call customer service at 1-800-423-5525 Monday - Friday 8 a.m. to 5 p.m. PST.

If you find it necessary to cancel a custom car cover order, please call 800.423.5525. If your order is not cancelled within 24 hours of placing it, you are subject to a 25% restocking fee.

Other Catalog Items:

  1. Please fill out and include the exchange/return form located below or on the back of your packing slip in the return package. Please keep a copy of both sides of your packing slip for your records.
  2. Return any new or unused product, including all hardware and printed matter, in its original package within 90 days.
  3. Be sure to send the package prepaid. All collect shipments will be refused. Shipping and handling charges are not refundable. We strongly recommend sending merchandise via UPS Ground Service or U.S. Postal Service Insured.
  4. Send to: California Car Cover Co.
    Returns Department
    9525 DeSoto Ave.
    Chatsworth, CA 91311
   Exchange/Return Form

If you have any further questions, please contact our customer service department at 1-800-423-5525.
Order Status

Upon ordering an item via the web site, an email will be sent displaying the order number, order date, billing address, shipping address, product description, quantity, cost (including subtotal, tax, and shipping) and shipping method. To track your order, please log in to our order status page. You may gain access to your complete California Car Cover order history, including the date your order was processed and the date it shipped (or is expected to ship) by entering your email address or 10-digit phone number and your last name (or password if you ordered by phone). If you have any questions regarding your order that are not answered on the site, please e-mail us at info@calcarcover.com, or drop us a line toll-free at 1-800-423-5525.

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Prices

We make every effort to maintain our current prices. However, in the event of a typographical error or circumstances beyond our control, all prices are subject to change without notice. California residents, please remember to include sales tax.


PDF File - This document is provided as an Adobe Acrobat pdf file. You will need to install the Adobe Acrobat Reader on your computer to view this file. The Adobe Acrobat Reader is available free of charge from Adobe's Web site.

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Copyright © 2014 California Car Cover Company, Inc.
World Headquarters located at 9525 DeSoto Ave, Chatsworth, Ca 91311
Call Us Toll Free at (800) 423-5525


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